FAQ

Our dress rental services are reserved exclusively for clients hosting a wedding or photo shoot within Japan and who are able to visit our boutique. For purchases, we highly recommend an in-person consultation to ensure the perfect fit through our professional alteration services. Should a visit be difficult, please contact our team to see how we may assist you remotely.

Depending on the destination and the duration of your trip, we may not always be able to accommodate overseas travel with our dresses. We kindly ask that you consult with our team in advance, and we will do our best to assist you based on your specific plans.

To allow ample time for dress preparation and meticulous size adjustments, which often require multiple consultations, we highly recommend scheduling your initial visit approximately six months prior to your wedding day. This ensures every detail is flawlessly tailored for your special day.

We sincerely apologize, but we do not offer online consultations at this time. As we place the utmost importance on ensuring the perfect fit and experience, we deeply appreciate your understanding and look forward to welcoming you to our boutique in person.

To confirm dress availability and allow sufficient time for production or alterations, please make your reservation once your event date has been finalized.

For our custom-made creations, we generally recommend visiting us twice after your design has been finalized and measurements have been taken. However, we are more than happy to adjust the schedule and discuss alternative arrangements to comfortably accommodate your needs.

Our dresses are made to order and cannot be taken home on the day of your appointment. Please allow approximately four to six months from the time of order to delivery.

Yes, you are more than welcome to experience our fittings. To ensure we can guide you seamlessly and provide the finest service during your appointment, we kindly ask that you be accompanied by a companion or interpreter who can assist with Japanese translation. Please note that our salon staff are only able to provide assistance in Japanese. Should you require an English interpreter, please kindly inform us of your request in advance. While we will do our utmost to accommodate you, please understand that availability may be limited depending on the date of your visit.

We sincerely apologize, but our boutique does not offer tax-free shopping or duty-free services at this time. We deeply appreciate your kind understanding.

For guests visiting our Tokyo boutique, we offer a small parking space next to the building that can accommodate up to two vehicles. Please feel free to utilize this space during your visit. Please note that these spaces are not available by reservation and are filled on a first-come, first-served basis. If the spaces are occupied, please use a nearby paid parking facility.

You are welcome to bring your baby. However, as you may not be able to attend to your child while changing or during your fitting, we kindly ask that you visit with a family member, friend, or babysitter who can look after them. Please contact the boutique in advance regarding the availability of diaper-changing facilities.

Yes. Our dresses can be made to fit each bride’s individual measurements. Please consult with our boutique staff regarding available designs and sizing options. Rather than limiting our collection to standard sizing, we take pride in creating a gown that perfectly complements your silhouette.

The designs featured on our website and social media represent only a small, curated selection of our collection. When you visit our boutique, you will have the exclusive opportunity to explore our complete lookbooks and catalog, revealing a much wider array of exquisite gowns. We look forward to introducing you to our full collection in person.

During your boutique visit, you will be able to browse our full catalog, and our team will bring out your selected pieces. If you already have a particular gown in mind, we kindly recommend sharing the dress image or item number with us prior to your appointment. This allows us to check availability in advance and prepare for your fitting seamlessly.

We accept major credit cards (one-time/single-payment only), cash, and domestic bank transfers. Please note that for credit card transactions, split or installment payments are not available. Should you have any questions regarding the payment process, our team is always here to assist you.

To secure your contract, a non-refundable deposit is required at the time of signing: 50% of the total amount for purchase items, and 20% for rental items. The remaining balance is kindly requested at the time of your final dress check. For your convenience, we accept major credit cards, cash, and bank transfers to our MUFG Bank account.

Yes, we are delighted to offer fully custom-made order services for wedding gowns, colored dresses, and evening or formal wear. Because each dress is treated as a unique piece of art, the creation period will vary depending on the intricacy of your chosen design.

This depends on the design and volume of the dress, as well as the airline’s baggage restrictions. Please consult our boutique staff and confirm the carry-on requirements with your airline in advance.

Yes, accessories and other bridal items may be purchased separately. However, many items cannot be taken home on the same day, so please allow at least a few days for preparation.

Yes, we would be delighted to assist you. Depending on your desired vision and requirements, we are fully capable of making arrangements to bring your ideal photo shoot to life. We warmly invite you to share your ideas and consult with our team.